There.com Follows Forterra Into The Light
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An official announcement was posted on the There.com website that they will be closing their doors on March 9, 2010. We knew this would happen to a few more worlds, although I admit to being surprised at There.com’s departure. It looks like 2010 will be the year the wheat is separated from the chaff.
The document reads like a bit of a eulogy, filled with memories of the golden years and happy thoughts of their achievements. This, I can accept – they’re going down and aren’t funded by anyone, so there are no stock holders to give solid explanations to. What I’m not so sure about is the blame they cast upon the “economic downturn”. This was a world whose primary source of revenue was virtual goods, an industry that saw $1.38 Billion in investment last year. What happened? As business began to slide, they started tinkering with the toy: |
Throughout the last year and this quarter, we have fought the good fight by churning out new features and revisions as fast as we possibly could. [...] introduced a whole new suite of casual games, a completely new foundation for our user interface, improved internal efficiencies for the product, real estate, a whole new level of Community Involvement, etc, etc. On top of that, we’ve revised our first user experience several times [...]
This is a little disconcerting. While the move to get the “first user experience” right was a positive one, it should have been perfected back when they opened the world in 2003. The rest of these tweaks are just that – tweaks. Ask Blizzard what effect applying patches to World of Warcraft has on customer loyalty and new user generation.
What it comes down to is this: you can’t be a computer geek or Web 2.0 guru after the initial build of a .com. Instead, you have to be a business geek and entrepreneurial guru. Specialists built the enterprise, and now new specialists are needed to run it.
To put it another way: architects and engineers who build skyscrapers don’t busy themselves making sure the offices are leased out and a maintenance crew is taking care of the place. The reverse is also true: most landlords can’t manage a construction project.
Sure, every once in awhile these two specialties are combined in one person, but this is why there’s only one Steve Jobs and one Bill Gates. Its a very rare individual that can handle both roles.
There needs to be an understanding, now that we’ve seen the dot-com boom and bust and we’ve seen so many of these worlds rise and fall, that there’s a difference between building a company and running it. This needs to be a common understanding, out there in the open, not as a criticism of anyone’s skill but as a way of placing value on specialization.